The Influence of Emotional Intelligence on Service Delivery
| Full Text |
Pdf
|
| Author | Nyerere K. Joseph, Barasa P. Wawire |
| ISSN | 2307-2466 |
| On Pages | 8-13 |
| Volume No. | 4 |
| Issue No. | 1 |
| Issue Date | February 01, 2020 |
| Publishing Date | February 01, 2020 |
| Keywords | Emotional Intelligence, Self Management, Self Awareness, Social Awareness, Social Skills |
Abstract
In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.
Back
